Guest
Information
Thank you for choosing to stay with us.
With Taranaki's epic surf, spectacular gardens, great events, legendary mountain and countless outdoor and cultural adventures it's easy to see why the region prides itself on being a destination 'like no other'.
We hope you relax and enjoy your stay and will hopefully revisit us soon. We value your feedback and appreciate you posting your great reviews online.
If there is anything we can help you with, something needs fixing, or you have any questions please contact our friendly staff at reception. We aim to please.
Sustainability
One of our core values - We care for our people and our place.
We believe in Manaakitanga and Kaitiakitanga - caring for, protecting and managing our beautiful slice of New Zealand – and we are Taranaki’s highest ranked holiday park, having earned our Qualmark Silver 4 Star Plus award.
Some Of What We Do
- Provide recycling bins for paper, glass, plastic and cans.
- Use emails where possible to save paper, ink and delivery costs.
- Installed water and power saving devices to make all our buildings energy efficient. Purchase locally and in NZ where possible.
- Use environmentally friendly, New Zealand made, cleaning products.
How You Can Help - Reduce, Re-use, Recycle
- Use our recycling bins.
- Turn off appliances when not using them.
- Re-use your towels – hang them up if you do not require them to be changed. Use washing lines rather than the dryers.
- Use the Walkway, bicycles and public transport as much as possible. Re-use brochures and maps or return them to reception.
Our Holiday Park & Its Facilities
Reception Hours
Our reception hours are: (7 days a week)
March to November
8am-6pm
December to February
8am-8pm
Cold drinks, ice creams, tea, coffee, sugar and milk are some of the items we have for sale at reception. If there is anything else you may need, please ask.
In our reception we have many flyers for you to help yourself to. We are also very good at recommending good places to eat, shop and explore so please ask any of our friendly team for advice and assistance.
Accessible Bathroom
We have an accessible/family bathroom situated at the far end of D block.
Alcohol
Alcohol is only permitted on your site, cabin, or deck. Please don’t walk around the park drinking alcohol.
BBQ
2 Gas BBQs are located at the covered outdoor area at A block. There is also a BBQ located at D Block.
Behaviour
Behaviour in the park must be respectful, considerate and family friendly. Use your common sense, and if there are any issues, let the duty manager know.
Bikes
Bikes are available for hire from Chaddy’s Charter’s down at the port, or at Cycle Inn which is 133 Devon Street East.
We also offer secure covered bike storage – ask at reception for the security code.
Check Out Time
Check out time is 10.00 am. Late check outs may be arranged in advance depending on availability and time required. A surcharge may apply.
Damages & Breakages
Damages and breakages that are not reported and/or are a result of vandalism will be charged for.
Emergency Procedures
Evacuation assembly point is outside the Central Hall which is located near the front entrance. Please see evacuation notices in cabins.
EV Chargers
We have EV Chargers on-site available for EV Cars & Campervans. Our cabin guests who have an electric vehicle can, on occasion, use these but booking is essential as they are located on powered sites. They will not be available between 25th December & January 15th each year. Please ask our friendly reception staff for more details.
EV Charging Policy
Charging Fee
A fee of $20 per charging session will be applied to guests who charge their EVs from their rooms.
Visibility and Safety
Guests must ensure that the charging corda is clearly visible when running from the window to the vehicle. High-visibility items (e.g. reflective tape, cones, flag) must be used to mark the cord and prevent tripping hazards. Charging cords should not obstruct walkways or create unsafe conditions for other guests.
Guest Responsibility
Guests are fully responsible for any damage to property or injury resulting from the use of their EV charging equipment. The property is not liable for any damage to the guest’s vehicle or charging equipment.
Compliance with Regulations
Guests must comply with all local regulations and guidelines regarding EV charging. Only certified and properly maintained charging equipment should be used.
Notification
Guests must inform the reception before starting to charge their EVs. If in the event that guest does not have a high-visibility item, staff may be able to provide an item for an additional cost of $5.00 which must be returned when finished.
Prohibited Actions
Charging from unauthorised outlets or tampering with property electrical setup is strictly prohibited. Any violation of this policy may result in additional charges or eviction from the property.
Safe Charging Practices
Although charging station safety features reduce the risk of a mishap during the charging operation, they are heavy-duty electrical appliances and safe practices should always be followed:
- Read and follow the instructions provided with your vehicle and by the accommodation property.
- Ensure your hands are dry and do not touch the metal terminals on the connection points.
- Do not use the charging station when the socket outlet is wet or during a thunderstorm.
- Do not attempt to use the charging station to charge anything other than an electric vehicle.
- Do not use a charging station that is damaged or modified, and do not attempt to charge a damaged battery.
- Inspect the cables and plugs before using them.
- Do not use cables that are worn, frayed, split or have exposed wires.
- Do not use plugs that are cracked, crushed or have some other damage.
- Take good care of your charging cable. Park close enough to the charging station so that you do not over-extend the cable.
- If you have any doubts about whether it is safe to use the charging station, contact the Property Staff.
By following this policy, we aim to provide a safe and convenient EV charging experience for all our guests while maintaining the safety and integrity of our holiday park.
Electrical Warrants
Electrical Warrants are required and must be current for all vehicles connecting to Belt Road Holiday Park’s power.
First Aid
First Aid supplies are available at Reception, and we can access an AED (automated external defibrillator) if needed.
Fridges & Freezers
Fridges and Freezers are available in each communal kitchen. Please write your name and departure date on all items and remove your items before checking out. Park staff may remove items not named/dated.
Hair Dryers
Hair dryers can be borrowed from the reception during our opening hours.
Help Us By
Please wash and dry your dishes before leaving.
Please turn off all lights and heaters that are not needed i.e. when you are not in the unit. This helps us conserve energy.
Internet
Internet is available via the network “Belt Road HP”. Once connected, you’ll need to login via the HQ WiFi Portal. You’ll get a password for complimentary data when you check in, and if you need more, data packs can be purchased through the portal.
If you are having any issues with the WiFi, our receptionists may be able to help or you can call the help desk on 0800 479 434.
Kitchen Facilities
Kitchen facilities are available at each amenity blocks and are accessible with the door code 24 hours a day. Please be respectful of other guests and tidy up after yourselves.
Laundry Facilities
Facility blocks A & D both have a laundry.
Payment is by paywave card and there are instructions on the machines. The price including surcharge is $5.25 per wash and dry. Laundry powder can be purchased at reception for $2.00 (2 x washes).
Pegs can be borrowed from reception or purchased for $2.50 during office hours. We encourage the use of the clothes lines which are by C block and B block.
Noise
We ask that all our guests are respectful and quiet from 10pm until 7am. (Some discretion on New Years Eve)
Parking
Parking for one vehicle is available outside your cabin or within your site boundaries. Please do not park on other sites or in other areas of the park. Additional vehicles can be parked in the public carparking outside the park boundary and along Belt Road.
Please park in the allocated spaces only. If your allocated space is occupied or you need additional parking, please see the friendly team at reception.
Pets
Pets under 10kgs are welcome on some of our sites from 7 February to 20 December at a rate of $5 per pet per night by prior arrangement. They must always be kept on a leash around the park, must be tidied up after and are not allowed in or around any of the buildings including cabins, amenity blocks, and reception.
Playground & Trampoline
Children are to be always supervised by an adult. The trampoline has a maximum of 2 people at a time on it. We accept no liability for anyone making use of the playground or equipment. Please inform our team at reception immediately if you find any part of our playground or equipment damaged or faulty.
Rubbish & Recycling
We encourage recycling. Recycling bins and Rubbish bins are found by each of our ablution blocks. The blue bins are for cardboard and plastic and the small black bins are for glass. Your assistance is appreciated.
Servicing Of Rooms
All units are serviced daily with clean tea towels and dishcloths and, where applicable, towels, hand towels and bathmats. Please refer to signs in rooms that only towels etc placed on shower floor will be replaced.
The units are serviced, but not cleaned unless requested. Our team will respect your privacy and omit your room from servicing if your curtains are closed.
TVs
Your TV should be tuned to receive Free-view, which includes TV1, TV2, TV3, Prime, Maori TV and several other options.
SKY TV
SKY TV is available in our Breakwater Lounge located in Block D. Please note this Lounge is locked at 9pm and reopened at 8am daily.
Showers
Showers are available at each amenity block and free to use. Please help us to conserve water by limiting your shower to 5 minutes.
Smoking & Vaping
Smoking and vaping are strictly prohibited in all cabins, park buildings and public spaces including the playground and decks of amenity buildings. Please ensure all doors and windows are closed if smoking or vaping outside your cabin and please be aware of other guests.
Speed Limit
The speed limit entering and in the park is 10 km/h (walking pace) at all times. Be aware of cyclists and children.
Uber & Deliveries
If you are ordering UBER Eats then please keep an eye on your delivery and meet your driver out the front of the Park. Delivery drivers are not allowed to enter the park and all deliveries and pick-ups are your responsibility.
Visitors
Visitors are allowed between 9am & 6pm and must sign in at reception first. All visitors must leave the park by 10pm.
If visitors are on site for more than 2 hours a charge of $3 per head may be charged.
Useful Numbers
Emergency
Police, Fire, Ambulance - Dial 111
Non Emergency Police / Police Station
The New Plymouth Police station is located at 95 Powderham Street, New Plymouth.
For non-emergencies call 105 OR 06 759 5500
Taranaki Base Hospital
Eastside Medical Centre
Medicross Urgent Care Clinic
Breakwater Bay
Breakwater Bay is a group of businesses at the Lee Breakwater end of Port Taranaki. We encourage you to spend some time to visit and explore this area during your stay. There is a range of eateries, activities, shops and services for your convenience. No need to drive as Breakwater Bay is located directly below the park and is less than a 5-minute walk away.
Oceans Alive and Taranaki Hunting and Fishing
For all those fishing and diving needs, including charters and training.
Tasman Marine
For boat sales, service, repairs and fishing charter information.
Chaddy's Charters
Restored English lifeboat one-hour cruises. Enjoy the fresh air and view marine wildlife in their natural habitats. Chaddy's Charters runs daily but is weather permitting.
The Seaside Market
Held at the beautiful Ngamotu Beach, Ocean View Parade. The Seaside Market hosts over 70 stalls showcasing local businesses, crafts, clothing, jewellery, decor and more. Held fortnightly on a Sunday, from 9 am-2 pm.
Catch and Co
Great fish and chips, fish caught locally.
The Bach on Breakwater Café
Open Wednesday to Sundays, for a great coffee or meal.
The New Plymouth Sport Fishing and Underwater Club
Non-members are very welcome for drinks and dinner. Super family meals.
Gusto Restaurant
A fabulous a la carte menu and amazing sea views.
Manou’s Restaurant and Café
A relaxed café with a nautical feel.
What To See & Do
New Plymouth Coastal Walkway
The region's crown jewel, the award-winning Coastal Walkway, is a 12.7km seaside trail that doubles as an open-air art gallery. Stretching from Port Taranaki to Taranaki Cycle Park in Bell Block, it’s perfect for walking, running, cycling, scooting, or skating. Along the path, you can admire sculptures and artworks that harmonise with the rugged coastline and crashing waves. Cyclists must wear helmets and follow road user rules, and dogs are welcome on a leash.
Lake Rotomanu and Te Rewa Rewa Bridge
Located along Clemow Rd or directly on the Coastal Walkway, Lake Rotomanu is a perfect stop on your way to Bell Block. Enjoy a leisurely walk around the lake or pause for a relaxing picnic. Nearby, you'll find the striking Te Rewa Rewa Bridge, which spans the Waiwhakaiho River, connecting Bell Block with the city. The bridge’s design is inspired by the rich history and mythology of the area. On a clear day, you’ll be treated to stunning views of the iconic bridge perfectly framing Mt Taranaki.
Pukekura Park
Fillis St
Often hailed as the crown jewel of New Plymouth, Pukekura Park spans 52 hectares in the city's heart, making it one of New Zealand's most cherished botanical gardens. The park boasts a Fernery and Display Houses, the TSB Bowl of Brooklands, and Brooklands Zoo. Each summer, from mid-December to late January, the park comes alive with the TSB Festival of Lights, an unmissable event!
Brooklands Park and Zoo
Brooklands Drive, within Pukekura Park
Brooklands Zoo is a family-friendly, FREE attraction nestled in Pukekura Park, home to a wide array of animals, from farmyard favorites to reptiles, otters, meerkats, monkeys, and exotic birds. The zoo features regular keeper talks, a walk-through aviary, picnic spots, and a playground. And yes, admission is completely free!
TSB Bowl of Brooklands
Brooklands Drive, within Pukekura Park
The TSB Bowl of Brooklands is a one-of-a-kind venue featuring an outdoor sound stage and a sprawling grass amphitheatre, all set against the stunning backdrop of Pukekura Park. This extraordinary space is perfect for summer concerts, where the magic truly unfolds as night falls, and the stage and surrounding trees are illuminated.
Govett-Brewster Art Gallery and Len Lye Centre
42 Queen Street
The Govett-Brewster Art Gallery is New Plymouth’s flagship contemporary art museum, complemented by the Len Lye Centre, dedicated to the innovative filmmaker and kinetic artist Len Lye. Discover thought-provoking works from New Zealand and international artists, attend talks, tours, workshops, and more. Open daily.
Puke Ariki Museum, Library, and i-SITE
1 Ariki Street
Puke Ariki serves as an integrated knowledge hub in central New Plymouth, combining a museum, library, research centre, and i-SITE. Explore three permanent galleries that showcase Taranaki’s unique heritage, from its geology to its flora and fauna, along with Māori taonga. Two temporary galleries host a rotating selection of exhibitions. Open daily with free entry.
Todd Energy Aquatic Centre
Tisch Avenue
The Todd Energy Aquatic Centre is a premier swimming complex located adjacent to the Coastal Walkway, accessible via Tisch Avenue. The centre features indoor pools, lane swimming, outdoor pools with diving boards (summer only), hydroslides, a wave machine, water features, a spa pool, tots pool, sauna, steam room, and an onsite café. Open daily.
Where To Eat
Resturants & Dining
There are many other tasty places to dine in and around New Plymouth, too many to mention them all, but drop into reception and ask for our recommendations. The main centre of town is only a 15-20-minute walk along the Costal Walkway.
A few of our favorites are: Arborio, Shining Peak, India Today, Crowded House, Good Home and Deluxe Diner.
Takeaways
Terry's Takeaways
A neighbourhood fish & chip shop which also has Chinese takeaway. Located walking distance around the corner on St. Aubyn Street.
Blowfish
Large range of Chinese cuisine, is also one of New Plymouths best rated fish & chip shops. Also located on St. Aubyn Street.
Thai Delight
Thai cuisine takeaway, dine-in or delivery.
Worth The Drive
Surf Highway 45
Around the coast
Stretching 100km along the coast between New Plymouth and Hāwera, Surf Highway 45 offers breathtaking views in every direction. With stunning beaches and world-class surf breaks like Back Beach, Oakura, Kumera Patch, Stent Rd, Opunake, Mangahume, and Kaupokonui on one side, and majestic mountain vistas on the other, this drive is a must for surfers and non-surfers alike.
Mt Taranaki / Te Papakura o Taranaki
Mt Taranaki offers three main entry points, each providing access to walks ranging from ten minutes to several days. The North Egmont Visitor Centre (accessible via Egmont Village) is the closest to New Plymouth and serves as a gateway to the Pouakai Circuit, known for its stunning mountain views at the tarns, or as a starting point for a summit climb. The centre also offers short walks, bathroom facilities, and a café.
For winter snow access, East Egmont (accessible from Stratford) is ideal. The Wilkies Pools walk, located near the Dawson Falls Visitor Centre on the southern side, is another highlight. To reach the iconic reflective lake view, begin your hike from the Mangorei Road end carpark—it’s a 4-5 hour return walk to the tarn.
Pukeiti Gardens
2290 Carrington Rd
Located 30-40 minutes from Fitzroy Beach Holiday Park in the foothills of Mt Taranaki, Pukeiti Gardens is a vibrant display of rhododendrons and other exotics set against lush native rainforest. The gardens offer a variety of walks ranging from 35 minutes to two hours. Families can explore the Kids Treehouse Trail, featuring treehouses and activities, while visitors can relax with coffee or lunch at the Founders Café or enjoy the rainforest tracks. Open daily with free entry, there’s something for everyone at Pukeiti.
